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Resorts | Hotels
I. HOTEL/RESORT RESERVATION
Confirmed Reservation – The reservation is confirmed when you received the Reservation Voucher with your Reservation Number. Please print and/or save it for your reference.
Rooms on Request - TravelSmart.NET will send the confirmation details with the summary of all the charges and an Option Date (Due Date/Deadline of Payment) to settle the guest's total charges. Failure to meet the Option Date would mean automatic cancellation of the booking. Please see Modes of Payment below.
A Reservation Voucher will be issued through email, fax or personally after payment.
Cancellation Policy:
Cancellation of bookings made after paying for the reservation are subject to a cancellation fee depending on the hotel/resort cancellation policy. Further penalties will be imposed depending on the type of season (lean or peak) the reservation has been made. Cancellation of reservation during Peak Season will mean forfeiture of the full payment. Details of lean and peak season dates are seen in the rates page of each resort website.
Refund Policy:
In some cases where refund will occur, please be advised that the refund will be in the form of Check. Credit Card refunds will be made in a form of credit to your credit card account. Many hotels/resorts will apply a penalty charge, often equal to one night's stay.
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Modes of Payment for all Services:
1. CASH. Guest must visit our office personally at Infophil.COM Bldg., 8427 Kalayaan Avenue, Makati City, Philippines
2. BANK TRANSFER. Guest can deposit to the bank account below.
Bank of the Philippine Islands
Bel-Air Paseo Branch, Makati City, Philippines
Acct. Name: Tao Solutions, Inc.
Peso Account No. 1861-0046-31
Dollar Account No. 1864-0159-52
Swift Code: BOPIPHMM
Note: The guest should handle additional bank charges if the bank requires it.
3. CREDIT CARD. Tao Solutions Inc on behalf of TravelSmart.NET accepts major international credit cards (Visa, Mastercard, JCB, and American Express). For all transactions less than US$500 and card holder is part of the traveling party, the client will receive an email with a link to enter all their credit card information directly to the payment gateway provider. Asiapay will directly process the payment and the client never reveals his or her credit card number to Tao Solutions Inc./ TravelSmart.NET. For transactions that are less than US$1000 and are 3-D secure and card holder is part of the traveling party, the same procedure applies. A card is 3-D secure if it has a secret PIN associated with it. This PIN will be required in the online payment form.
For all remaining transactions (non-3D secure transactions above US$500 or 3D transactions above US$1000 or card holder is not part of the traveling party), the payment requires an additional step of filling out and signing the Credit Card Guarantee Form. This form will be sent after the credit card details have been entered to our payment gateway provider. Other additional requirements include a photocopy of the guest's passport or driver's license for signature verification. Please be reminded that we need the same signature for the credit card guarantee form. The guest should email or fax all the requirements (signed credit card guarantee form, and passport or driver's license) to +63 2 896 4678 . All steps above need to be accomplished on or before the option date.
Upon approval of payment and submission of all required documents, TravelSmart.NET will issue a voucher and/or airlines tickets as proof that the reservation was made under TravelSmart.NET. If the card holder is part of the traveling party, the credit card used for the transaction must be shown upon check-in.
4. CHECKS - Clearance of checks takes about 30 days for international checks. Three (3) days clearing for checks within Metro Manila and at least fifteen (15) days for regional checks. Confirmed bookings cannot be treated as finalized or paid until check has been cleared. Guest will write a check to: Tao Solutions, INC.
Note: It's very important to fulfill all the requirements otherwise, your confirmed booking will be AUTO-CANCELLED.
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